I first came across this website when I was researching on Google for SEO services for my company. This was about 7 months back. We had planned to outsource the SEO related activities to a third party company. For certain keywords, I found Websquash to be on the front page of Google. That did gain my attention and I went ahead and contacted their Customer service.
There was no way we were letting them take over our website, mainly for the reason that they did not have any kind of portfolio on their site or past customer testimonials, of course with evidence so we could contact them for opinions.
I was running a personal blog at marketsnipers.com that I had setup to share my thoughts about Forex markets and trading general. I picked up their $99 SEO service. I have to apologize, I cant find that page anymore in their site, but the package involved a basic analysis and optimization, Submission to few thousand Search Engines, 2 animated banners, keyword analysis and creation of 50 keyword optimized pages to be added to my blog for Search engines to crawl. In other words, SPAM. Anyways, I let them take the lead and signed up for the service.
About 72 hours, I started getting a flood of emails to my assigned Yahoo account. Websquash had started their Search Engine submission process. When I took a closer look at them, I was shocked. 5 or 6 emails from legitimate companies and the rest of the flood was confirmation mails from Free For All (FFA) pages. This is what they were referring to as 1000s of Search Engines.
They were supposed to complete the work in about 3-7 days, but after 2 weeks there was nothing except the Search Engine email flood. I never received any report of the work done. When I contacted them, they actually asked me for my details and had to look up in their database for my purchase. Then one of their support executive got in touch, asked for the FTP and WordPress admin details and assured me the work would be done in 3-5 days.
Another week passed and nothing happened. I contacted them again and guess what, I had to provide my admin details for the second time. I was disheartened, but kept my cool and provided the details. He said he will get back to me after sometime, which he did and apologized for the delay and assured me the work would be done.
After a few days, I contacted them for the report of my blog’s work and they had forgotten about it. They said they had done the work and I would receive my report. I did not. I couldn’t handle them anymore and went ahead and asked for a refund. They initially did not honor it saying that they could not offer refund after the work was done. I asked for the report and they did not have it. After a few exchanges, they issued a refund of $90.
It was clear from the HTML meta codes in my blog that they had not done any SEO work at all. All they had done is got my blog connected to a massive SPAM network, to get out of which was impossible. They had never created the 50 keyword optimized pages, the animated banners or the keyword analysis report which was a part of the package I had signed up for.
To conclude, I am not going to call them scammers, for they did honor a refund even though it wasn’t a full refund. What I realized was that these guys were Black Hat SEO Professionals who didn’t care how they got your Site/Blog to the attention of major Search Engines. All they cared was that they got it. All I can say is Beware. Do your homework well before you commit to any company.
Oh, by the way, our companies SEO related activities are taken care by a New York based company.